Frequently asked questions about Capital Press website


Q: I registered on the website but never received a confirmation message. How long should that take?

A: You should get a reply within a few minutes (depending on your e-mail program) confirming your registration and providing a temporary password. If you did not get confirmation, check to make sure the message did not end up in a spam filter or junk mail folder. Add online@capitalpress.com to your e-mail address book to help prevent messages from Capital Press from getting blocked by your e-mail software.

Q: I registered on the website and entered my subscriber number but still can't get to the items I'm trying to see. Why?

A: There are three sets of numbers close together on the mailing label, but only the middle group of numbers is your subscriber number. Our system checks your subscriber number against your 5-digit zip code on the mailing label. If you enter a ZIP-plus 4 zip code, the computer will show that as a mismatch and prevent you from getting to subscriber-only content. So, Check to make sure you entered the subscriber number correctly and are using the 5-digit Zip code on your mailing label. If it looks like the numbers are correct, but it still doesn't work, contact our webmasters at online@capitalpress.com for further assistance.

Q: I signed up for an e-mail newsletter from capitalpress.com.. Why am I not receiving it?

A: Check to see if the newsletters are ending up in a spam filter or junk mail folder. Add online@capitalpress.com to your e-mail address book to help prevent messages from Capital Press from getting blocked by your e-mail software.

Q: I am searching for something I know was in the print issues of Capital Press but I can't find it on the website. How can I find it online?

A: Try searching for only one or two words. Try looking for a distinctive name of a person, plant, animal, place, product or model number. When searching for classified line ads or display ads in our Classified section, you may want to narrow your search down using the advance search tool on at capitalpress.com/classifieds to select specific categories and/or subcategories and then search keywords. If you are searching for something like a tractor, a keyword search for the word "tractor" will only find ads with that word in them. So select the tractor subcategory then search by make, model or some other distinguishing characteristic you seek.

Advertising

Q: What is the difference between a display ad and a classified line ad? And what does it cost to run an ad?

A: A display ad is any ad with a border which may contain artwork. It can be located in the classified or the news sections of the paper. Price for a display ad is determined by total column inches that an ad takes up in the paper. A line ad is a text ad without a border and may have a single picture that runs in the classified section of the newspaper and website. They are priced per word depending upon the number of weeks the ad runs. Check www.capitalpress.com/how_to_advertise for more information. You can place a line ad through the website at www.capitalpress.com/placead

Circulation

Q: When will I receive my paper?

A: Capital Press is mailed every Thursday. Depending on the area in which you live, you should receive your paper between Friday and Monday.

Q: How can I find out when my subscription will expire?

A: Circulation representatives are available to assist you Monday through Friday, 8 a.m. to 5 p.m. Pacific Time. Call 1-866-910-1073 and request the circulation department. If you prefer, you can send e-mail to the circulation department at circulation@capitalpress.com with your name and address to receive this information.

Q: Where can I get a copy of the printed Capital Press?

A: We have several newsstand locations where you can pick up a copy of Capital Press. To see our newsstand locations, got to www.capitalpress.com/Newsstands for a map of the latest list of rack locations. Electronic versions of our printed editions are also available here on our website. We also would be happy to send you a sample copy. Go to www.capitalpress.com/trybeforebuy to request a free trial sample.

Q: What does a subscription cost?

A: A 52-week subscription (one year) to Capital Press costs $49 and a 104-week subscription (two years) costs $89. If you are located in Canada, a one-year subscription is $275 in U.S. funds drawn on a U.S. bank. Registered users on our website can also pay for access to some, or all, of our material available to subscribers. Go to circulation@capitalpress.com

Q: How can I submit a change of address?

A: To change your address simply fill out our Change of Address Form and we will enter it into our computer system. Address changes submitted Tuesday through Friday will not take effect until the following week. The form is available at www.capitalpress.com/addresschange

News

Q: How do I submit information for possible publication in news pages?

A: General news releases and announcements can be sent to Capital Press at newsroom@capitalpress.com. Capital Press has several reporters located throughout our circulation area. More contact information is available on our Contact Us page, www.capitalpress.com/ContactUs.

Letters to the editor

Q: How do I submit a letter to the editor?

A: Letters to the Editor for the Capital Press Readers' views can be sent to: Capital Press, P.O. Box 2048, Salem, OR 97308, or opinions@capitalpress.com fax 503-370-4383. Limit letters to 300 words and include home address and daytime phone number. Registered users of our website can also comment on individual stories to share their views with viewers of the Capital Press website. Merchandise, hats, cookbooks and more

Photo reprints

Q. Can I get a copy of a photo I saw in the Capital Press?

A: Reprints of contemporary photos taken by Capital Press staff members can be ordered through our online photo gallery at www.capitalpress.com/photo. We cannot sell copies of photos taken by paid freelancers, individuals who give us permission to publish a photo they own or photographs that come from the Associated Press.

Q: Where can I find Capital Press logo merchandise?

A: The Capital Press online store can be found at www.capitalpress.com/store and that's where you will find our caps, trucks, cookbooks, Christmas ornaments, "Hug a farmer" bumper stickers and more goodies.

Still have questions?

Q: What if I have a question not addressed here?

A: If you can't find the answer to your specific question about the Capital Press here, let us know and we'll get you an answer as soon as possible. Send your comments or questions to online@capitalpress.com.

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